Client Testimonials

“One of the most important things for us was that we never for a moment felt pressured”

“Working with Crystal was a wonderful experience. We’re first-time home buyers, and she was there every step of the way to answer our many questions and guide us through the crazy SF real estate market. Crystal was reassuring but never pushing, and she empowered us to make the right decision for us with information, suggestions, and time we needed. She was super responsive and always able to answer questions and track down information in time for us to make decisions and meet offer deadlines.
Crystal made time to look at properties with us, visit others we were interested in but couldn’t view together, and shared with us what’s normal to see or what could be more concerning. During the paperwork stages, she reviewed disclosures, highlighting anything that looked off, and again shared what’s common and what could be a red flag or cost extra money. With offers, there were times we were getting things together on weekend nights but Crystal was always responsive, prepped the paperwork, and submitted everything by the deadlines. Throughout the closing process, we could always reach out to her with questions and she was always patient with us, guiding us through the complexity. When there were hiccups (like getting Covid just before we had to sign closing documents), Crystal maintained great relationship with the seller agent and checked in to see how we were doing.
We are so grateful for all of Crystal’s hard work. She helped us learn about new parts of the City, navigate the market, and find the perfect place.”
— John U.

“Well done Crystal! You are incredible at your job, speaking from experience, and if Crystal is representing you, trust me you are in good hands.”
— Michelle P.

“We met (and briefly worked with) a handful of real estate agents before. Once we met Crystal we quickly realized she was the agent we wanted to work with on our home buying journey. She is smart, dedicated, responsive, organized, easy to work with, a great communicator, knowledgeable, trustworthy, and even a lawyer – what else can you ask for?
It took almost a year for us to find our home. During this time she was not only patient with us, but also kept adding value to our search by providing valuable information and advice.
House purchasing is stressful and burns lots of your energy, and at times it can feel like an impossible task. Crystal makes the journey much easier; she explained the process in words we can understand easily step by step, responded and took action to what we discussed in the previous meeting, and kept the ball rolling.
When we finally found the house we wanted to put our offer in demand was high and it became very competitive. In the end we won over higher offers in large parts thanks to Crystal. She prepped a thorough offer package exceeding the seller’s expectations and positioning us ahead of the game, and she even brought our loan officer to advocate for us to the selling agent. Crystal’s work was beyond our expectations, and if we didn’t have her on our side, we wouldn’t have been able to buy our dream house.
You need the best agent to help you along the home purchasing journey, and we highly recommend her to anyone who is looking for the best agent.”
— Teresa T.

“First time homebuyer in San Francisco here.
Crystal helped me find an amazing condo in an incredibly competitive market during the pandemic (Winter 2021). A few things that were great about working with her:
1. She quickly answered all my questions as a first-time homeowner (and I had a lot!)
2. Crystal patiently helped me get a feel for the market: we saw several different properties all over SF and her insight was always helpful and appreciated. SF is a challenging market as a buyer and her expertise helped me understand a lot about the unwritten details of real estate in the city.
3. She was always kind and pleasant to work with: from the first few emails to guiding me though the offer, negotiation, and closing.
Not a frequent Yelp reviewer, but can’t say enough good things about Crystal and she’s someone who I’d enjoy working with again.”
— Clay S.

“Last month, we worked with Crystal and James to buy our first home in SF and the process could not have been more smooth or successful, especially considering that open houses were still on hold as a result of the Covid situation. Crystal led the day-to-day effort, really listening to us and figuring out what we wanted, and then taking the time to pass along listings that fit the bill and quickly setting up appointments when we saw something that looked promising. Without fail, she was proactive, insightful, and extraordinarily responsive. One of the most important things for us was that we never for a moment felt pressured, and I can’t emphasize enough how much we appreciated her calm demeanor throughout the entire process. When we found the place we really liked, it was invaluable to have both her and James working together as a team to develop a negotiating strategy. While my wife and I were chomping at the bit to close, James and Crystal calmly talked us through the process, provided guidance, and we ended up successfully closing and saving some money in the process. They are a great team and complement each other exceptionally well. Thanks to you both!”
— Nick G.

“As we knew she would, Crystal struck the right balance between proactive and considerate – always keeping us informed and ahead of schedule, taking care of upgrades and staging start to finish, and making us feel like her top priority – all in the same month as her wedding! She brought in multiple serious offers and we handily closed above our ask. 100% delighted!”
— Brian W.

motivated, hardworking, kind and passionate”

Selling a property is challenging. Getting it ready for the sale is stressful. Crystal Roberts’ help and advice made the process smooth and stress free. Once I was ready the process was fast and efficient from scheduling the home inspection, photographer and staging. The home was sold in 3 days due to efficient preparation and advertising. Crystal is also a lawyer, I find this a plus considering the many documents to review. Accessibility to Docusign made the process smooth. Overall Crystal was professional, helpful and always offer any help I could use. I highly recommend Crystal Roberts to help you with your real estate needs.”
— Paula O.

Crystal is an outstanding Real Estate Agent. I highly recommend working with Crystal because she is motivated, hardworking, kind and passionate about helping you find the dream home that is right for you. Crystal helped me and my husband purchase our first home in San Rafael. The Bay Area real estate market can be overwhelming but Crystal helped us develop a realistic understanding of what was possible for our budget. Crystal provided excellent guidance and support throughout the whole process including: -What to look for at open houses -Weekly listings that matched what we were looking for in a home -How to write a strong letter to the seller -Support in deciding on what a strong offer would be -Guidance through all steps of escrow and closing Crystal is fantastic!”
— Ann W.

“trust-worthy, patient, and extremely knowledgeable”

Working with Crystal was an absolute dream. My wife and I were very nervous about purchasing our first property in the Bay Area and had only a modest budget to work with. Crystal was meticulous in walking us through the whole process. She met with us in person at the outset to get a feel of where  we were at and sent us listings that completely matched our criteria. We found our perfect place and put out a bid – scary! She guided us through every step of the process and did a great job getting a sense of where the seller was at. Through her guidance, our bid was accepted! She then created a timeline and helped us check off every box during the closing process! There are so many forms to sign and scary big wires to send and a bunch of other things and she coordinated everything with us! We did two thorough inspections of the property as well. When we met that last time to get the key, it was a dream, and she made it all possible! We feel truly lucky to have worked with her. It was seriously so easy and painless. She puts in so much extra work! Thank you Crystal!”
— David W.

Crystal was an amazing partner in the insane process of buying a home in the Bay Area. I know that she probably had other clients, but I never felt like she was too busy to go above and beyond to help us find our new home, and we couldn’t be happier! Crystal was always super fast to respond to my never-ending questions in detail. We felt so lucky to have her!”
— Kelly S.

Crystal was incredibly helpful during my first home-buying experience. She proved to be trust-worthy, patient, and extremely knowledgeable throughout the process. Crystal ensured that I felt comfortable every step of the way. As a first time home-buyer, I was very nervous. Crystal took the time to thoroughly explain every component of the home-buying experience. No matter how many questions we had, Crystal would find the time to answer them and make sure we felt comfortable. In the very competitive San Francisco market, Crystal helped us succeed in winning our condo on our very first offer! Crystal is an amazing agent to work with and I would whole-heartedly recommend her!”
— Carlee R.

Her background as an attorney really stood out”

Crystal went above and beyond for my husband and I. She was patient, listened to what we wanted, and then made it happen. We met her in May and we closed on our home in July! If it weren’t for Crystal we would not be moving into our dream home! We feel beyond lucky to have had her help with this  process.”
— Ashley R.

“Crystal was helpful and honest with us throughout the home buying process. She walked us through each step and made sure that we were making informed decisions. When we needed her to advocate for us, she did and we ended up getting the house that we both loved!”
— Kerry C.

“Crystal was very accommodating and have always been available when we have questions. She definitely has the knowledge and expertise in her field and I rate her with 5 stars. Nice person, always smiling and dependable.”
— Jerry T.

We worked with several different agents, but didn’t feel like we got the attention or responsiveness that we needed. Then we met Crystal.

When we first engaged Crystal to help us buy a home, we had just come off of a series of disappointing bids and rejections the year prior, so we were bracing ourselves for a long renewed housing search. Imagine our surprise when, for our first attempted offer together, Crystal helped us craft us a  winning package (in the crazy SF housing market, no less)! Thanks to Crystal and her rare combination of charisma, proactivity, compassion, and killer instinct, we had an unbelievably smooth experience bidding on and purchasing our home. Crystal identified really creative ways to help us improve the attractiveness of our offer (despite some of our financial constraints), tirelessly researched and shared helpful information without our asking, and helped us track details and deadlines (a total blessing with our insane schedules). Her background as an attorney really stood out, given her uncanny detail-orientedness and unfailing responsiveness. We also really appreciated her ability to keep us motivated in moving through the process while provide realistic, practical recommendations. I would recommend Crystal in a heartbeat for anyone that is looking to craft a competitive, successful offer for the Bay Area housing market.”
— Jessica O.

“Working with Crystal was an awesome experience. My wife and I had zero experience/knowledge when we started looking for a home. With Crystal’s help we were quickly able to target our search into a smaller area and decide what was important to us. She was with us every weekend we felt like house hunting and answered our emails and phone calls almost immediately! We’d still be looking if it wasn’t for Crystal!”
— Aaron S.

My wife and I were looking for our dream home in SF for a while. It was hard to find the right home for the right price, especially in SF. We worked with several different agents, but didn’t feel like we got the attention or responsiveness that we needed. Then we met Crystal. We could instantly see the difference between the care and attention that Crystal gave us and that of our previous agents. Even though she was a relatively new realtor, she showed extensive knowledge of San Francisco neighborhoods and properties. Her legal background was especially helpful while going through all the disclosure documents for properties (hint for new buyers: there are a LOT of documents). She didn’t push us to make crazy offers on properties and always advised us to make an offer that we were comfortable with, rather than pushing us to over bid to get a property in a hot market. In the end, we were able to get our dream house in the inner Richmond! We just moved in to our house and LOVE it! We could never have done it without Crystal! We highly recommend her!”
— Josh C.